Returns & Complaints

Returns and Complaints

At Safe Dogs Ears, we care about the full satisfaction of our customers. If the product did not meet your expectations or turned out to be defective – you can easily submit a return request or a complaint. Below you will find the necessary information.

Right of withdrawal (return)

In accordance with consumer rights regulations, the Consumer has the right to withdraw from the sales contract within 14 days from the date of receiving the product, without providing a reason.

How to submit a return

  1. Submit your return request

    • Fill up the form in Your Orders menu.

     

  2. Refund

    • The refund will be issued within 14 days of approving your return request.

    • The funds will be returned using the same payment method used for the purchase (unless we agree otherwise).

    • You do not incur any fees for receiving your refund.

Complaints

If the received product is defective, damaged, or not as described, you can submit a complaint.

How to submit a complaint

  1. Complaint submission

    • Fill up the form in Your Orders menu.

    • Include a description of the issue, your order number, and contact details in the form.

  2. Complaint processing time

    • The complaint will be reviewed within 14 days of submission.

    • You will receive the decision via e-mail.

  3. Complaint resolution

    • If the complaint is approved, you will receive a refund, replacement, or price reduction.

    • Any related costs are covered by the Seller.

Contact

If you have any questions regarding returns or complaints, feel free to contact us:

safedogsears@gmail.com
Safe Dogs Ears Sp. z o.o.

Łężyca-Ceglana 6/20
66-016 Zielona Góra, Poland

VAT ID: PL9731083844